If auditionees are experiencing difficulty or have questions related to your organization, they can reach out for assistance. When this happens all Moderators and Ambassadors will get a notification and whomever is available can click on the request to begin a chat with the auditionee.
Review auditionee FAQs and guides here: [insert link to applicant help desk]
If an auditionee needs to change their audition slot, a Moderator must be the one to assist them as Ambassadors do not have access to edit audition schedules. More on managing the audition schedule here.