If auditionees are experiencing difficulty or have questions related to your organization, they can reach out for assistance. When this happens all Moderators and Ambassadors will get a notification and whomever is available can click on the request to begin a chat with the auditionee.
Review auditionee FAQs and guides here: Applicant HelpDesk
If an auditionee needs to change their audition slot, a Moderator must be the one to assist them as Ambassadors do not have access to edit audition schedules. More on managing the audition schedule here.
If you or your applicants are having technical issues, please contact our Support Team.