Helpful Media Troubleshooting Tips

Here are a few helpful troubleshooting tips when uploading media!

  1. If using Wifi, try switching to a wired Internet connection by plugging into a router. Sometimes Wifi in general can be an unstable connectivity.
  2. We suggest using Google Chrome as your browser as it works well with our site:
  3. Be sure not to navigate away from the page when you are uploading as this could cause a file to not fully upload.
  4. Once your media is uploaded, it will start processing. Once the processing has begun, you can navigate away from the screen.
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