What if a file displays as 'Processing'?

AO_PM_R.png

Header.png

Tip.png

Once your media has completed uploading, it then begins Processing. It will not be viewable until it has completed this process!

--

The message “processing” means that the file is still making its way to our site. Once a video has finished uploading and begins processing, you can navigate away and the video will finish itself. Processing can often take several hours, especially for larger files.

 

Screen_Shot_2020-06-09_at_1.26.57_PM.png

 

However, if this message is present for more than 24 hours, the file may be problematic. In this case, please contact our Acceptd Support Team for technical assistance.

Contact_support.png

 

Footer.png

Have more questions? Submit a request

Comments

Powered by Zendesk