Frequently Asked Questions

Summer 2022

• What is new in Scheduling 2.0?
• How do I update my landing page?
• How do I update a program's guidelines?
• How to create Guideline Templates
• How do I update a program's confirmation message?

See all 5 articles

Re-Setup

• Key Areas to update during Account Re-Setup for your new application cycle
• Account Re-Setup Training Video
• How to run the Cycle Change Wizard

See all 3 articles

AuditionRoom

AuditionRoom Updates

• AuditionRoom Updates for 2021-2022

See all 1 articles

AuditionRoom Setup

• How to set up AuditionRoom
• Setting Up an AuditionRoom Test
• Getting started with AuditionRoom
• Conducting an AuditionRoom Test
• Creating Lobbies
• Creating Rooms

See all 10 articles

AuditionRoom for Moderators

• Getting started as a Moderator
• Lobby Basics (for Moderators)
• Managing the Lobby Meeting
• The Auditionee Experience & Troubleshooting
• Managing the Audition Schedule
• Sending a Lobby Announcement

See all 6 articles

AuditionRoom for Ambassadors

• Getting started as an Ambassador
• Lobby Basics (for Ambassadors)
• Serving as a Co-Host in the Lobby Meeting
• The Auditionee Experience & Troubleshooting
• Sending a Lobby Announcement

See all 5 articles

AuditionRoom for Lead Adjudicators

• Getting Started as the Lead Adjudicator
• Running Auditions
• Entering Split Screen Mode

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AuditionRoom for Adjudicators

• Joining AuditionRoom as an Adjudicator
• Making the Most of AuditionRoom
• Making the Most of Zoom
• Entering Split Screen Mode

See all 4 articles

Account Owners & Program Managers

Managing My Account (Account Owners & Program Managers)

• Partner Basics Guide
• How do I log into my account? (Account Owners & Program Managers)
• How do I change my password? (Account Owners & Program Managers)
• What if I lose or forget my password? (Account Owners & Program Managers)
• How do I change my name and email address? (Account Owners & Program Managers)
• How do I switch between multiple organization accounts? (Account Owners & Program Managers)

See all 12 articles

Managing My Organization

• What is the URL for my Landing Page? (Account Owners)
• Guide to Integrating Stripe Connect
• What are the different administrative permission levels on Acceptd?
• How do I update my organization settings?
• How do I add users?
• How do I update a user's role / permission level?

See all 15 articles

Managing My Program(s)

• What is Program Cost Analysis? (Account Owners)
• How do I create a new Program? (Account Owners & Program Managers)
• How do I add a Custom Field to the About section of an application? (Account Owners & Program Managers)
• Where is my archived information? (Account Owners and Program Managers)
• How do I use the "Bulk Find/Replace" feature?
• How do I change an open date/deadline?

See all 23 articles

Managing Submitted Applications

• How do I import information into my applications? (Account Owners)
• Why don't my changes save when I edit an application on behalf of an applicant? (Account Owners & Program Managers)
• How do I delete a submission? (Account Owners & Program Managers)
• Manually assigning reviewers to submissions (Account Owners)
• How do I save my table view? (Account Owners & Program Managers)
• Submitted Ratings - FAQs (Account Owners & Program Managers)

See all 18 articles

Supporting My Applicants

• Can applicants see the status of their application?
• How can I change an applicant's program after they have submitted? (Account Owners & Program Managers)
• How do I allow an applicant to submit after the deadline?
• How do I allow applicants to submit additional media or make changes to their submitted application?
• How do I edit an application on behalf of an applicant?
• How do I replace an applicant's media file?

See all 13 articles

Messaging

• How do I edit a message template?
• What are template fields?
• How do I message applicants?
• How do I create a message template?
• What is the difference between the messaging tabs?
• How do I add or remove users from a messaging thread?

See all 8 articles

Adjudication

• How do I know if adjudication is currently shared with an applicant? (Account Owners)
• How do I Share Adjudication?
• Are Reviewers' ratings and adjudication shared with applicants?
• Managing Adjudication Details
• How to create and assign Rating Scales
• What are the different types of rating scales?

See all 12 articles

Scheduling

• Scheduling Overview Video
• How does the Scheduling Feature work?
• How do I create a new schedule?
• How do I create a new session?
• How do I duplicate sessions?
• How do I assign Adjudicators to a session?

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Navigation Refresh (Account Owners & Program Managers)

• Trouble Logging In (Account Owners & Program Managers)
• Account Owner & Program Manager Homepage
• Organization Menu (Account Owners)
• Programs Menu (Account Owners and Program Managers)
• Submissions Menu (Account Owners and Program Managers)
• Schedule Menu (Account Owners and Program Managers)

See all 6 articles

Reviewers

Managing My Account (Reviewers)

• How do I log into my account? (Reviewers)
• What if I lose or forget my password? (Reviewers)
• How do I change my password? (Reviewers)
• How do I change my name or email address? (Reviewers)
• How do I change my default organization? (Reviewers)
• How do I switch between multiple organizations? (Reviewers)

See all 10 articles

Viewing the Applications

• How do I keep track of my adjudication progress? (Reviewers)
• Reviewer Guide
• Why can’t I see all of the information in the application?

See all 3 articles

Ratings and Comments

• How do I edit my ratings?
• How do I add My Rating to the Submissions Table?
• How do I input ratings or scores?
• How do I input comments?
• How do I make recommendations/decisions?

See all 5 articles

Sorting/Filtering Data

• How do I use the timeslots table? (Reviewers)
• How do I create a default table view? (Reviewers)
• How do I adjust my columns and save my view? (Reviewers)

See all 3 articles

Navigation Refresh (Reviewers)

• Trouble Logging In (Reviewers)
• Reviewer Homepage
• Submissions Menu (Reviewers)
• Schedule Menu (Reviewers)

See all 4 articles

Marketing

Marketing Campaign Info

• Campaign Setup Timing & Deadlines
• What should my Acceptd landing page say?
• What is included in the interest forms?
• Uploading Assets to Basecamp (size requirements, etc.)
• Marketing Tactics Glossary
• Character limits for tactics.

See all 10 articles

The Recruitment Network

• Recruitment Network Training Video
• What is the Recruitment Network?
• How do I sign up to use the Recruitment Network?
• How many messages can I send each day in the Recruitment Network?
• What is the CAN-SPAM Act?
• Can I schedule messages to be sent at a certain time of day?

See all 27 articles