Frequently Asked Questions

Winter 2021-22

• How do I adjust my columns and save my table view? (Account Owners & Program Managers)
• How do I allow applicants to submit additional media or make changes to their submitted application?
• How do I message applicants?
• How do I change the stage of a submission?
• How do I assign programs to my users?

See all 5 articles

Re-Setup

• Key Areas to update during Account Re-Setup for your new application cycle
• Account Re-Setup Training Video

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AuditionRoom

AuditionRoom Updates

• AuditionRoom Updates for 2021-2022

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AuditionRoom Setup

• Getting started with AuditionRoom
• How to set up AuditionRoom
• Setting Up an AuditionRoom Test
• Conducting an AuditionRoom Test
• Creating Lobbies
• Creating Rooms

See all 10 articles

AuditionRoom for Moderators

• Getting started as a Moderator
• Lobby Basics (for Moderators)
• Managing the Lobby Meeting
• The Auditionee Experience & Troubleshooting
• Managing the Audition Schedule
• Sending a Lobby Announcement

See all 6 articles

AuditionRoom for Ambassadors

• Getting started as an Ambassador
• Lobby Basics (for Ambassadors)
• Serving as a Co-Host in the Lobby Meeting
• The Auditionee Experience & Troubleshooting
• Sending a Lobby Announcement

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AuditionRoom for Lead Adjudicators

• Getting Started as the Lead Adjudicator
• Running Auditions
• Entering Split Screen Mode

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AuditionRoom for Adjudicators

• Joining AuditionRoom as an Adjudicator
• Making the Most of AuditionRoom
• Making the Most of Zoom
• Entering Split Screen Mode

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AuditionRoom Training Recordings

• Training Recordings (February 2021)

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Account Owners & Program Managers

Managing My Account (Account Owners & Program Managers)

• Partner Basics Guide
• How do I log into my account? (Account Owners & Program Managers)
• How do I change my password? (Account Owners & Program Managers)
• What if I lose or forget my password? (Account Owners & Program Managers)
• How do I change my name and email address? (Account Owners & Program Managers)
• How do I switch between multiple organization accounts? (Account Owners & Program Managers)

See all 12 articles

Managing My Organization

• Guide to Integrating Stripe Connect
• What are the different administrative permission levels on Acceptd?
• Organization Settings
• How do I add users?
• How do I update a user's role / permission level?
• How do I update my landing page?

See all 14 articles

Managing My Program(s)

• How do I use the "Bulk Find/Replace" feature?
• How to create Guideline Templates
• How to run the Cycle Change Wizard
• How do I bulk update my program details?
• How do I update a program's confirmation message?
• How do I update a program's guidelines?

See all 23 articles

Managing Submitted Applications

• How do I add or remove columns?
• How do I sort columns and filter my data?
• How do I search for a specific criteria?
• How do I create a default table view? (Account Owners & Program Managers)
• How do I share my table view with others in my organization?
• What are tags and how do I use them?

See all 11 articles

Supporting My Applicants

• How do I allow an applicant to submit after the deadline?
• How do I edit an application on behalf of an applicant?
• How do I replace an applicant's media file?
• How can I view the applicant experience?
• File Size, File Type, and Upload Tips
• What if a file displays as 'Processing'?

See all 10 articles

Messaging

• How to edit a message template?
• What are template fields?
• How do I create a message template?
• What is the difference between the messaging tabs?
• How do I add or remove users from a messaging thread?
• What do the checkmarks mean next to my messages?

See all 7 articles

Adjudication

• Submitted Ratings - FAQs (Account Owners & Program Managers)
• Managing Adjudication Details
• How to create and assign Rating Scales
• What are the different types of rating scales?
• What are final decisions?
• What are the Recommendation Buttons?

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Scheduling

• How does the scheduling feature work?
• How should I format my schedule?
• How do I create a Group and Session?
• Session Fields
• How do I assign users to sessions?
• How can I access my schedule?

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Navigation Refresh (Account Owners & Program Managers)

• Navigation Refresh Walkthrough for Account Owners & Program Managers
• Trouble Logging In (Account Owners & Program Managers)
• Account Owner & Program Manager Homepage
• Organization Menu (Account Owners)
• Programs Menu (Account Owners and Program Managers)
• Submissions Menu (Account Owners and Program Managers)

See all 7 articles

Reviewers

Managing My Account (Reviewers)

• How do I log into my account? (Reviewers)
• What if I lose or forget my password? (Reviewers)
• How do I change my password? (Reviewers)
• How do I change my name or email address? (Reviewers)
• How do I change my default organization? (Reviewers)
• How do I switch between multiple organizations? (Reviewers)

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Viewing the Applications

• Reviewer Guide
• Why can’t I see all of the information in the application?

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Ratings and Comments

• How do I edit my ratings?
• How do I add My Rating to the Submissions Table?
• How do I input ratings or scores?
• How do I input comments?
• How do I make recommendations/decisions?

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Sorting/Filtering Data

• How do I use the timeslots table? (Reviewers)
• How do I create a default table view? (Reviewers)
• How do I keep track of my adjudication progress? (Reviewers)
• How do I adjust my columns and save my view? (Reviewers)

See all 4 articles

Navigation Refresh (Reviewers)

• Navigation Refresh Walkthrough for Reviewers
• Trouble Logging In (Reviewers)
• Reviewer Homepage
• Submissions Menu (Reviewers)
• Schedule Menu (Reviewers)

See all 5 articles

Marketing

Marketing Campaign Info

• How are my numbers being reported?
• Updating Your Acceptd Landing Page
• Campaign Setup Timing & Deadlines
• Uploading Assets
• Marketing Tactics Glossary

See all 5 articles

The Recruitment Network

• Recruitment Network Training Video
• What is the Recruitment Network?
• How do I sign up to use the Recruitment Network?
• How many messages can I send each day in the Recruitment Network?
• What is the CAN-SPAM Act?
• Can I schedule messages to be sent at a certain time of day?

See all 19 articles